Thursday, February 26, 2009
Soy - Good or Bad?
Thursday, February 12, 2009
Conflict Resolution
Here's a 7 step process for resolving conflicts that I find quite effective. I found it online, but I find myself doing these same steps when I need to resolve a conflict with someone.
1. Remain calm. Be still and say nothing. Let the storm run its course. Often times the angry person wants to provoke you. Arguing is ineffective because it raises barriers.
2. Let the other person do the talking. He or she will soon grow tired of it. Sometimes that’s all they want. To be heard. To feel important. Everyone wants to feel important. Some people just express it in ways that are counterproductive.
3. Genuinely consider the other person’s point of view. Imagine yourself in his shoes. Never say “you’re wrong.” In fact, try hard to look for areas of agreement and build on them.
4. There’s power in the words “Yes, yes, I see exactly what you’re saying. You mean…….” This shows the other person you hear him/her. That’s all they usually want — to be validated. By agreeing with them, you gradually break down the other person’s anger.
5. If the situation turns verbally abusive, put a stop to it. Firmly but calmly state: “You’re very angry right now and you’re saying things you don’t mean (give them the benefit of the doubt). I’m going to excuse myself. We can talk again after you calm down.” Then leave the room or ask them to leave.
6. If you are wrong, quickly admit it and take responsibility. You could say, “You’re absolutely right, it is my fault and here is what I’ll do to fix it.” Even if you’re NOT wrong, at least give them the benefit of the doubt, “I may be wrong, let’s look at the facts together.” It’s hard to argue with that!
7. Use the power of visualization. If you’re dealing with someone you interact with on a daily basis (like a boss or co-worker), try to imagine that person as a loving spiritual being. I did this with a boss I had at a Wall Street bank several years ago. He was an absolute tyrant and gave everyone a hard time. In retrospect, he was clearly unhappy and insecure.
Like I said earlier, I really like this method. It is a very peaceful method that helps you resolve disputes fast. When I'm playing any game, especially in gym class, I get too competitive. I often say things I don't mean, so I use this method to apologize and work things out with a person I had a quarrel with.
The only step I don't like is step 5. Telling someone that they are angry may ignite more anger in that person, and could cause the conflict to last longer. From personal experience, I hate it when people tell me I need to settle down when I'm angry. It just makes me angrier! Overall though, this method is really useful for me, and I hope other people will use this method too.
Wednesday, February 4, 2009
Decision-Making Models
- 7 Step Decision Making Model:
- Identify the decision to be made - exactly what are you trying to decide?
Know yourself - what are your strengths, weaknesses, skills, values and interests
- Identify options - list the various choices so far
- Gather information and data - about each alternative
- Evaluate options that will solve the problem, pros, cons and risks of each alternative
- Select the best option- may be necessary to loop back and gather more info
- Develop a plan of action - and implement it!
